About This Page

This page explains how users can request deletion of their AirDrop Express account and what happens to your data when a deletion request is submitted. AirDrop Express is owned and operated by AirDrop Limited.

How to Request Account Deletion

You may request deletion of your AirDrop Express account in one of the following ways:

A. Request by Email (Recommended)

Send an email to support@airdropja.com with the subject line:

"Account Deletion Request – AirDrop Express"

Include the following:

• Your full name
• Email address associated with your account
• Phone number
• Customer code (if applicable)

You will receive confirmation once your request is being processed.

B. Request Through the App

In the AirDrop Express mobile app:

1. Open the Profile / Account Settings menu
2. Select "Delete My Account"
3. Confirm your identity
4. Submit your deletion request

What Data Is Deleted

When you request account deletion, the following data will be permanently deleted or anonymized:

• Login credentials
• Account profile information
• Saved addresses (non-shipped)
• Notification preferences
• Support chat history (unless needed for regulatory matters)
• Any optional data added to the app

What Data Cannot Be Deleted Immediately

As a regulated logistics and shipping company, AirDrop is legally required to retain certain data for customs, tax, financial, and fraud-prevention purposes.

The following data must be retained for up to seven (7) years:

• Legal name and identification details
• Contact information (email, phone number, shipping addresses)
• Shipment history
• Package tracking records
• Customs declarations, invoices, and clearance documents
• Receipts, payment records, and financial transactions

This is required under:

• Jamaica Customs Agency regulations
• Tax laws and financial audit requirements
• Anti-fraud and compliance obligations

After the mandatory retention period expires, these records are securely deleted.

How Long It Takes

• Account-level data is deleted within 30 days.
• Legally required data is retained for up to 7 years and then securely removed.

Contact

For questions or concerns:

📧 support@airdropja.com
📞 1(954)508-1797
📍 AirDrop Limited, Montego Bay / Hialeah FL