Privacy Policy
Last updated: 13 November 2025
AirDrop Limited ("AirDrop", "we", "our" or "us") is a logistics and technology company that provides shipping, warehousing and value‑added services to individual and business customers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit airdropja.com (the "Site") or use our services. It also describes your rights and choices regarding your personal data and how to exercise them. By using our services, you accept the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using the Site.
We may amend this Policy to reflect changes in law, technology or business practices. When we make material changes, we will post an updated notice on our website and, where appropriate, notify you by email or in‑app message. Please review this Policy periodically.
This Policy applies to the Site and to services offered under the airdropja.com domain and its subdomains. AirDrop Limited, a company registered in Jamaica with offices in Florida, USA, is the controller of your personal data for the purposes described in this Policy, unless expressly specified otherwise. Our services are primarily aimed at logistics and shipping customers in Jamaica, the United States and other jurisdictions.
Personal data means any information that identifies, relates to or can be linked to an individual, including names, addresses, phone numbers, email addresses, government identification numbers, payment details and online identifiers. Processing means any operation performed on personal data (collection, recording, storage, use, disclosure or deletion). Other capitalised terms not defined in this Policy have the meaning given in the AirDrop User Agreement.
We collect personal data from a variety of sources, including information you provide directly, information collected automatically and information from third parties. We collect only the data necessary to provide our services, comply with legal obligations, personalise your experience and operate our business.
The Site allows you to browse and view certain public content, such as public profiles or shipment listings, without creating an account. However, even when you are simply browsing, we may still receive some information about you, including your IP address and the type of device and browser you use. To access most features and services (for example, placing orders, shipping packages or posting to community forums), you will need to register and provide personal information.
When you register or use our services, we indicate which fields are required and which are optional. You can choose not to provide optional information, although this may limit your ability to use certain features. If you decide not to provide the required information, you can still browse the Site but may not be able to use particular services. We strive to minimise the amount of data we collect and will only ask for information that is necessary for the function you are accessing.
Account information. When you register or update an AirDrop account, we request identifying and contact details, such as your full name, mailing address, phone number, email address and government ID. Once you provide this information, you are no longer anonymous to us. Wherever possible, our registration forms specify which fields are required and which are optional. You always have the option not to provide optional information; however, some features may not be available if you choose not to provide the required data. By completing registration, you confirm that the information you provide is accurate and up to date.
Transaction and shipment details. If you place an order, ship packages or otherwise use our services, we collect information required to fulfil and document shipments. This may include package descriptions, shipping addresses, contact details of senders and recipients, customs declarations, payment details and other information required by law. To comply with know‑your‑customer (KYC) requirements and to prevent fraud, we may request additional financial or identity information.
User content and correspondence. When you post messages on discussion forums, Q&A boards, community groups, feedback areas or testimonials, or when you contact us by email, phone, live chat or social media, we collect the content you provide and any personal information contained in your correspondence. We also collect other users' comments or feedback about you when they interact with your listings or profile. In addition, we collect and store any personal correspondence you send to us, such as emails, letters or live‑chat messages, as well as correspondence from other users or third parties about your activities or postings on the Site. We may place this correspondence into a file specific to you. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. Please be aware that information you choose to make public on our forums or Q&A boards may be read, collected or used by others.
Contests and surveys. Participation in contests, surveys or promotions is voluntary. If you choose to participate, we may request contact details and demographic information. We will use this data only for the stated purposes and will not share it with third parties without providing notice and an opportunity to opt out.
Log and device information. We automatically collect log files that include your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data to administer the Site, analyse usage trends, enhance security and understand user behaviour. We track usage patterns and volume statistics to create a more efficient and user‑friendly platform. Log files are used on the website and in any link to the website from an email.
Cookies and similar technologies. AirDrop and our marketing, analytics, customer support and fraud‑prevention partners use cookies, web beacons, pixel tags, scripts and similar technologies to remember user preferences, authenticate users, analyse interactions and deliver interest‑based advertising. We may receive reports based on the use of these technologies by third parties on an individual or aggregated basis. You can control cookie use through your browser settings; however, disabling cookies may limit some features of the Site. For more details, see our Cookie Policy. To opt out of interest‑based advertising, you may use industry tools (such as the Digital Advertising Alliance opt‑out page) or your device settings.
Location data. We may collect location information (e.g., GPS or IP‑based location) when necessary to provide location‑based services, such as helping you find a nearby drop‑off point or verifying the geographic origin of shipments. We share this data only with our mapping provider for this purpose. You may opt out of location services at any time via your device settings or by contacting us.
Other users and partners. We may receive information about you from other users (such as feedback), carriers, logistics partners, payment processors or public sources. If you sign in or link your account via a third‑party platform (such as Facebook or Google), that platform may share certain information with us in accordance with its own privacy policy.
We process your personal data for the following purposes:
Depending on the jurisdiction where you reside, data‑protection laws may require us to identify the lawful bases on which we process your personal data. The legal bases we rely on include: performance of a contract (where processing is necessary to deliver the services you request), our legitimate interests (such as operating and improving the Site, preventing fraud, ensuring network and information security, conducting marketing and analytics and providing customer support), compliance with legal obligations (where processing is necessary for us to comply with applicable laws, regulations or legal processes), and your consent (where you have provided it for specific purposes, such as certain marketing activities). The specific legal bases that apply will depend on the country or region in which you are located. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce agreements. We maintain data‑retention schedules to ensure personal data is not kept longer than necessary.
You may request deletion of your AirDrop account through your account settings or by contacting our support team. When a deletion request is submitted, we remove or anonymise all non‑essential personal data (including login credentials, saved addresses and preferences) that is not required for legal or operational purposes. Users may deactivate their account and stop using the service at any time; we will remove all non‑regulated data in accordance with this Policy.
As a regulated logistics provider, AirDrop must retain certain personal and shipment‑related records for at least seven years, including customer names and identifying information, contact details (email, phone number and shipping address), shipment history, package tracking and manifest data, customs declarations, invoices, clearance records, payment records and other documentation required for legal, compliance or audit purposes. These records are maintained strictly to satisfy our legal obligations (e.g., customs, tax, anti‑fraud and financial reporting obligations) and to protect against fraud. After the statutory retention periods expire, we securely delete or anonymise the data. Deactivating your account does not affect our legal obligation to retain regulated data; it only removes non‑regulated data from active use.
We do not sell, rent or share your personal information with third parties for their own marketing purposes without your explicit consent. We disclose personal data only as described below:
Your AirDrop username and certain activities (such as quotes, listed shipments, feedback ratings and comments) are publicly visible. If you associate your real name with your username, others may link your identity to your activities. Contact information (such as your phone number and email address) is shared only with counterparties in a transaction to facilitate shipping or to resolve a dispute. We may send notices regarding suspicious activity or policy violations to you or other community members. To request removal of personal information from the community, contact us; however, some information may need to be retained for legal or operational reasons. Certain features of the Site allow counterparties to view each other's contact information, such as email addresses and phone numbers, for the purpose of communicating and completing the transaction. In order to resolve disputes or investigate complaints, we may also share your written correspondence (including emails or messages exchanged through the Site) with the other party to the transaction. We provide these features to facilitate a trustworthy marketplace; however, you should exercise discretion when sharing additional personal information in messages or forum posts.
There may be separate services offered by third parties that complement your use of the Site, such as carriers, insurers, fulfilment providers, marketing partners or payment processors. If you choose to use these external services and disclose information to them, their use of your information is governed by their privacy policies. With your consent, we may provide some of your personal information to these providers for your convenience. To prevent our disclosure of personal information to an external service provider, you can decline consent or simply not use the service. Because we do not control the privacy practices of these third parties, you should review their policies before deciding to use their services. If a third party that is not acting as our agent or service provider collects personal information from you through the Site, we will provide you with a notice at the point of collection so that you can make an informed choice about whether to share your information. We do this because you may be subject to that third party's privacy practices, and we want to ensure you are aware of how your data will be used.
We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of our business operations. This includes payment processing, customer support, fraud‑prevention services, data analytics, email delivery and cloud‑hosting services. We may provide personal information to these internal service providers when they need the information to perform their functions on our behalf. Any sensitive information transmitted to internal service providers involved in payment processing is encrypted or tokenised. These service providers are subject to confidentiality agreements and legal restrictions that prohibit them from using the information for any other purpose except to facilitate specific AirDrop‑related operations, unless you have explicitly agreed or given your prior permission. If you provide additional information directly to an internal service provider (e.g., to complete a payment), their use of your personal data is governed by their applicable privacy policy.
AirDrop cooperates with law enforcement and other government authorities to enforce laws, protect intellectual property rights and prevent fraud or other illegal activities. In response to a verified request relating to a criminal investigation or alleged illegal activity, we may disclose your name, city, state, telephone number, email address, user history, fraud complaints, and quoting or listing history without a subpoena. Without limiting the above, we will not otherwise disclose your personal information to law enforcement or government officials without a subpoena, court order or substantially similar legal procedure, unless we believe in good faith that disclosure is necessary to: (i) prevent imminent physical harm or financial loss; (ii) protect our rights, property or safety or that of our users or the public; or (iii) report suspected illegal activity.
If AirDrop goes through a business transition (such as a merger, acquisition by another company or sale of all or a portion of its assets), your personal information will likely be among the assets transferred. You will be notified via email or by a prominent notice on the Site of any change in ownership or control of your personal information.
Although we employ industry‑standard practices to protect personal information, no method of transmission or storage is completely secure. Third parties may unlawfully intercept or access transmissions or private communications. We use commercially reasonable security measures, but we cannot guarantee absolute security. If a data breach occurs, we will follow our incident response plan to minimise harm and notify affected individuals as required by law. The regulatory environment in which we operate means that, in certain circumstances, we may be compelled to disclose personal information to government authorities or third parties. Third parties may unlawfully intercept or access transmissions or private communications, or other users may misuse information that they collect from the Site. While we strive to protect your privacy through robust technical, organisational and contractual controls, we cannot guarantee that your personal information or private communications will always remain private. We will continue to use best practices and rigorous security measures to mitigate these risks and to notify you of any material data‑breach incidents as required by law.
Protecting customer and partner information is fundamental to our operations. The logistics and supply‑chain sector faces unique threats such as cyber‑attacks, data breaches, employee phishing and weak encryption. To address these challenges, AirDrop implements a robust information‑security program, which includes:
AirDrop operates in Jamaica and the United States. If you are located outside these jurisdictions, your personal data may be transferred, stored and processed in countries with different data‑protection laws. We implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect personal data when transferring it across borders and to ensure that your rights remain protected. By using our services, you consent to these transfers.
We respect the rights individuals have under applicable data‑protection laws. Depending on where you live, you may have rights to know what personal data we collect about you, request access to that data, ask for corrections or updates, request deletion, restrict or object to certain processing, or request that we transfer your information to another organisation. For example, privacy laws in some jurisdictions (such as the EU General Data Protection Regulation, the California Consumer Privacy Act and other regional or national laws) require us to honour specific rights for residents of those locations. We will comply with any such rights to the extent required by law.
If you wish to exercise any data‑protection rights or have questions about how these rights apply to you, please contact us using the details below. We may need to verify your identity and location before we can respond to your request. We endeavour to respond within the timeframe required by applicable law.
You can update your account information, correct inaccuracies or deactivate your account through your member account page or by contacting our customer‑support team. To unsubscribe from marketing communications, follow the instructions in each email or adjust your communication preferences in your account settings. We respond to requests to access or delete personal data within 30 days, subject to verification.
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 13 without parental consent, we will delete it as required by law.
We use cookies and similar technologies to improve Site functionality, remember preferences, analyse usage and deliver relevant advertising. You can control cookies through your browser settings. Please see our Cookie Policy for details on the types of cookies we use and how you can manage them.
Our Site may contain links to websites or services not owned or controlled by AirDrop. We are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our Site and to review the privacy policies of each website that collects personal information. Portions of our platform implement Google Maps mapping services; your use of Google Maps is subject to Google's Terms of Service and Google's Privacy Policy.
You may interact with AirDrop via social media platforms (such as Facebook, Instagram or LinkedIn). If you choose to connect your AirDrop account to a social media account, for example, via Facebook Connect, your chosen platform may share certain data with us, such as your public profile, friend list or contact information. By proceeding, you allow the social platform to share information with us and agree to the platform's terms of use. You can disable social‑media connections at any time via your account settings on either our Site or the platform. Social‑media widgets (e.g., "Like" or "Share" buttons) may collect information such as your IP address and which page you visit on our site and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the companies providing them.
Information you post in community discussion forums, Q&A boards or testimonials becomes public and may be read, collected or used by others. We are not responsible for personal information you choose to make public. If you wish to update or delete your testimonial, please contact us. In some cases we may not be able to remove information if doing so would impair the integrity of our services or contravene legal requirements.
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. Registered users can access, correct, delete or modify the personal data they have provided to us through their account page or by contacting our customer support. We will respond to valid requests within 30 days. If you deactivate your account or request that your account be deactivated, please remember that search engines and third parties may still retain copies of your public information in accordance with their retention policies; you will need to contact those third parties directly to remove your information.
We will retain your information as long as necessary to provide services or as required by law. We retain and use information to comply with our legal obligations, resolve disputes and enforce our agreements. We will not retain personal data longer than required to fulfil these purposes.
We may update this Privacy Policy to reflect changes in our information practices or to comply with new laws. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on our Site prior to the changes taking effect. We encourage you to review this page periodically for the latest information on our privacy practices.
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data‑protection rights, please contact us:
Email: support@airdropja.com
Telephone (Jamaica): +876 676 6999
Telephone (Toll Free – U.S. & Caribbean): +833 676 6999
We will respond to your inquiries within the timeframe required by applicable laws.
As a Jamaican‑based company, AirDrop is governed by Jamaica's Data Protection Act 2020 and any regulations or codes of practice issued under that Act. The Data Protection Act establishes rights for data subjects, including the right of access to personal data, the right to prevent processing, the right to rectification of inaccuracies and safeguards against decisions based solely on automated processing, and imposes duties on data controllers to process personal information fairly, lawfully and securely. The Act also requires data controllers to register with the Information Commissioner and to comply with conditions for processing personal data, including ensuring that data is obtained for a lawful purpose, is adequate, relevant and not excessive, and is kept no longer than necessary.
We take our obligations under the Jamaican Data Protection Act seriously. We have appointed a Data Protection Officer, implemented data‑protection policies and procedures, and trained our staff to handle personal data in accordance with the Act. We ensure that personal data is collected and processed with the consent of data subjects where required, that it is accurate and up to date, and that appropriate technical and organisational measures are in place to prevent unauthorised or unlawful processing, accidental loss, destruction or damage. Where we rely on other lawful bases for processing, such as performance of a contract or compliance with a legal obligation, we document our assessments to ensure transparency and accountability. We also cooperate with the Office of the Information Commissioner in Jamaica and will comply with any codes of practice or guidance issued by that office.
If you have questions about how we comply with Jamaican privacy law or would like to exercise your rights under the Data Protection Act, please contact us using the details above. We will respond in accordance with the requirements of Jamaican law and any other applicable data‑protection legislation.
Protecting your privacy is essential to our business and to the trust you place in AirDrop. We follow global best practices, anticipate emerging privacy issues in the logistics and supply‑chain sector, and implement strict data‑minimisation principles, advanced security measures, ongoing training and strong contractual controls with partners to safeguard the personal information of our customers, employees and partners. Thank you for choosing AirDrop for your logistics needs.